Publications

Faculty members within the Operations, Information, and Decisions Department are regularly supported by grants awarded by the Fishman-Davidson Center. This funding enables the faculty to facilitate some of the most prominent and well-regarded operations management research today. The following publications are works that have been submitted by faculty members who have been supported by the Fishman-Davidson Center.

2024

- - - The Enigma of Ticket Exchanges (and Other Reselling Markets)
      Gerard Cachon, Pnina Feldman
      The Wharton School Research Paper (working)
    - Prompting Diverse Ideas: Increasing AI Idea Variance
      Lennart Meinke, Ethan R. Mollick, Christian Terwiesch
      The Wharton School Research Paper
    - Overbooking with Bumping-Sensitive Demand
      Rowena Gan, Noah Gans, Gerry Tsoukalas
      The Wharton School Research Paper

2023

- - - Are Everywhere Stores the New Face of Retail?
      David R. Bell, Santiago Gallino, and Antonio Moreno
      MIT Sloan Management Review
    - Machine Learning and Prediction Errors in Causal Inference
      Gad Allon, Daniel Chen, Zhenling Jiang, Dennis Zhang
      The Wharton School Research Paper (forthcoming)
    - Would Chat GPT Get a Wharton MBA?
      Christian Terweisch
      The Wharton School Research Paper
    - Rethinking Fairness for Human-AI Collaboration
      Hamsa Bastani, Osbert Bastani, Haosen Ge
    - A Step-by-Step Guide to Real-Time Pricing
      Marshall Fisher, Santiago Gallino, Jun Li
      Harvard Business Review
    - Measuring Strategic Behavior by Gig Economy Workers: Multihoming and Repositioning
      Gad Allon, Daniel Chen, Ken Moon
      The Wharton School Research Paper
    - The Relationship Between Scope of Practice Laws for Task Delegation and Nurse Turnover in Home Health
      Molly Candon, Alon Bergman, Amber Rose, Hummy Song, Guy David, Joanne Spetz
      Journal of the American Medical Directors Association
    - The AI Ethicist: Fact or Fiction?
      Lennart Meincke, Gideon Nave, Christian Terwiesch
      The Wharton School Research Paper
    - “I Quit”: Schedule Volatility as a Driver of Voluntary Employee Turnover
      Alon Bergman, Guy David, Hummy Song
      Manufacturing & Service Operations Management 25(480)
    - M.B.A. Students vs. AI: Who Comes Up With More Innovative Ideas?
      Christian Terwiesch, Karl Ulrich
      The Wall Street Journal
    - Geographic Cohorting by Clinical Care Team: A Narrative Review
      Eric Bressman, S. Ryan Greysen, Rachel Kohn, Hummy Song
      Annals of Palliative Medicine, Vol 12, No 4

2022

- - - Structuring Online Communities
      Gad Allon, Achal Bassamboo, Neha Sharma
      The Wharton School Research Paper
    - List Now or Later? An Equilibrium Analysis of Advance-Booking Platforms
      Achal Bassamboo, Neha Sharma, Sumanta Singha, Milind G. Sohoni
      Indian School of Business Research Paper
    - Social Impact Operations at the Global Base of the Pyramid
      Jónas Oddur Jónasson, Kamalini Ramdas, Alp Sungu
      Production and Operations Management Society, vol. 31(12), pages 4364-4378
    - Serving Democracy: Evidence of Voting Resource Disparity in Florida
      Gerard Cachon, Dawson Kaaua
      Management Science, INFORMS, vol. 68(9), pages 6687-6696
    - Pay for Output or Time? Implications for Work Speed and Quality
      Carolyn Deller, Santiago Gallino
      The Wharton School Research Paper
    - The Digital Lives of the Poor: Entertainment Traps and Information Isolation
      Kamalini Ramdas, Alp Sungu
      Management Science (forthcoming)
    - Does Fake News Create Echo Chambers?
      Ken Moon, Senthil K. Veeraraghavan, Jiding Zhang
      The Wharton School Research Paper
    - Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
      Santiago Gallino, Nil Karacaoglu, Antonio Moreno
      Operations Research 71, no. 3 (May–June 2023): 876–894
    - The Spillover Effects of Capacity Pooling in Hospitals
      Jong Myeong Lim, Hummy Song, Julius J. Yang
      Management Science
    - The Future of Retail Grocery Store Labor
      Marshall Fisher, Santiago Gallino
      The Wharton School Research Paper
    - The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers
      Patrick Bergemann, Joshua Cohen, Prashant Loyalka, Ken Moon
      Management Science, Vol. 68, No. 5, pp. 3755–3767

2021

- - - Pricing Control and Regulation on Online Service Platforms
      Gerard Cachon, Tolga Dizdarer, Gerry Tsoukalas
      The Wharton School Research Paper
    - Searching for the Best Yardstick: Cost of Quality Improvements in the U.S. Hospital Industry
      Jong Myeong Lim, Ken Moon, Sergei Savin
      Management Science (forthcoming)
    - When Should the Off-grid Sun Shine at Night? Optimum Renewable Generation and Energy Storage Investments
      Christian Kaps, Simone Marinesi, Serguei Netessine
      Management Science 69(12):7633-7650
    - Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness
      Mor Armony, Guillaume Roels, Hummy Song
      INSEAD Working Paper No. 2024/34/TOM/ACGRE
    - Optimal Pricing and Overbooking of Reservations
      Jaelynn Oh, Xuanming Su
      Production and Operations Management, Vol 31, Issue 3 pp. 928-940
    - Winning in China: 8 Stories of Success and Failure in the World’s Largest Economy
      Karl Ulrich
      Wharton School Press
    - Fulfillment by Platform: Competition and Upstream Market Power
      Amandeep Singh, Senthil Veeraraghavan, Jiding Zhang
      EC ’21: Proceedings of the 22nd ACM Conference on Economics and Computation
    - Decentralized Platforms: Governance, Tokenomics, and ICO Design
      Jingxing (Rowena) Gan, Serguei Netessine, Gerry Tsoukalas
      Management Science 69(11):6667-6683
    - Efficient and Targeted COVID-19 Border Testing via Reinforcement Learning
      Hamsa Bastani, Kimon Drakopoulos, Vishal Gupta, Christos Hadjicristodoulou, Pagona Lagiou, Gkikas Magiorkinis, Dimitrios Paraskevis, Sotirios Tsiodras, Jon Vlachogiannis
      Nature 599, 108–113 (2021)
    - Adaptive Clinical Trial Designs with Surrogates: When Should We Bother?
      Arielle Anderer, Hamsa Bastani, John Silberholz
      Management Science 68(3):1982-2002
    - Meta Dynamic Pricing: Transfer Learning Across Experiments
      Hamsa Bastani, David Simchi-Levi, Ruihao Zhu
      Management Science 68(3):1865-1881
    - When to Be Agile: Ratings and Version Updates in Mobile Apps
      Gad Allon , Georgios Askalidis, Randall Berry , Nicole Immorlica, Ken Moon , Amandeep Singh
      Management Science 68(6):4261-4278

2020

- - - The Impact of Medication Delays on Patient Health in the ICU: Estimating Marginal Effects Under Endogenous Delays
      Ann Marie Huffenberger, Krzysztof Laudanski, Lesley Meng, Christian Terwiesch
      Management Science 68(3):1865-1881
    - A Research Framework for Business Models: What Is Common Among Fast Fashion, E-Tailing, and Ride Sharing?
      Gerard Cachon
      Management Science 66(3):1172-1192
    - Interesting, Important, and Impactful Operations Management
      Gerard Cachon, Karan Girotra, Serguei Netessine
      Manufacturing & Service Operations Management 22(1):214-222
    - Payment for Results: Funding Non-Profit Operations
      Sripad K Devalkar, Neha Sharma, Milind Sohoni
      Productions and Operations Management, Vol 30, Issue 6, pp 1686-1702
    - Initial Coin Offerings, Speculation, and Asset Tokenization
      Jingxing (Rowena) Gan, Gerry Tsoukalas, Serguei Netessine
      Management Science 67(2):914-931

2019

- - - The Value of Rapid Delivery in Omnichannel Retailing
      Marshall Fisher, Santiago Gallino, Joseph Jiaqi Xu
      Journal of Marketing Research, 56(5), 732-748
    - Managing Patient Panels with Non-Physician Providers
      Hessam Bavafa, Sergei Savin, Christian Terwiesch
      Production and Operations Management, 28(6), 1577-1593
    - Innovation and New Product Development: Reflections and Insights from the Research Published in the First 20 Years of Manufacturing & Service Operations Management
      Stylianos Kavadias, Karl T. Ulrich
      Manufacturing & Service Operations Management 22(1):84-92
    - Model of Rational Retrials in Queues
      Shiliang Cui , Xuanming Su , Senthil Veeraraghavan
      Operations Research 67(6):1699-1718
    - Retailers Are Squandering Their Most Potent Weapons
      Marshall Fisher, Santiago Gallino
      Harvard Business Review
    - At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
      Tom Fangyun Tan, Serguei Netessine
      Management Science 66(10):4496-4515