October 23, 2003
The Wharton School, University of Pennsylvania
Philadelphia, PA
2003 Agenda & Presentations*
Fishman-Davidson Center for Service and Operations Management, “An Overview of This Year’s Forum”
*Links to each presentation are contained within the Agenda. These presentations are made available with the kind permission of the individuals who delivered them at the 2003 Forum. The three Forum presentations not posted here (Unisys, the U.S. Department of Defense, and Boeing IDS) have been withheld because they contain proprietary information; the Northrop Grumman presentation has been modified slightly to avoid publication of proprietary information.