The Wharton School, University of Pennsylvania
- Winning in the Aftermarket
- Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies
- Performance Contracting in After-Sales Service Supply Chains
- Reliability or Inventory? Contracting Strategies for After-Sales Product Support
- Impact of Performance-Based Contracting on Product Reliability
*Links to each presentation are contained within the Agenda. These presentations are made available with the kind permission of the individuals who delivered them at the 2007 Forum.