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2014 2012 2010
Contracting for Infrequent Restoration and Recovery of Mission Critical Systems S. Kim, Morris Cohen, S. Netessine and S. Veeraraghavan Management Science, Vol. 56, No. 9. Teaching Retail Operations in Business and Engineering Schools Tom Van Woensel, Marshall L. Fisher, Jan C. Fransoo INFORMS Transactions on Education Volume 11, No. 1, pp. 29-34. Information Sharing in a Long-term Supply Chain Relationship: The Role of Customer Review Strategy Morris Cohen, J. Ren, T. Ho and C. Terwiesch Operations Research. Volume 58, No. 1. Are Your Staffing Levels Correct? Marshall Fisher, Jayanth Krishnan and Serguei Netessine International Commerce Review Volume 8, No. 2, pp. 110-115.
2009 2008 2007
Performance Contracting in After-Sales Service Supply Chains S. Kim, Morris Cohen and S. Netessine Management Science, Volume 53, No. 12 Call-Routing Schemes for Call-Center Outsourcing Noah Gans, Y.-P. Zhou Manufacturing and Service Operations Management, 9 (1) Estimating Demand Uncertainty Using Judgmental Forecasts Vishal Gaur, Saravanan Kesavan, Ananth Raman and Marshall Fisher Manufacturing & Service Operations Management, Vol. 9, No. 4, pp. 480-491. Needs-Based Analysis of Online Customer Reviews Thomas Lee International Conference on Electronic Commerce Using Regulatory Instructions for Information Extraction Thomas Lee AAAI Workshop on Information Integration on the Web Pricing and Capacity Rationing in Rentals Noah Gans, S. Savin Management Science, 53 (3) Bob Hayes: Forty Years of Leading Operations Management into Uncharted Waters Marshall Fisher Production and Operations Management, OPIM Working Paper, The Wharton School Retail Assortment Optimization: An Attribute Based Approach Marshall Fisher, Ramnath Vaidyanathan OPIM Working Paper, The Wharton School Assortment Planning: Review of Literature and Industry Practice Grhan Kk, Marshall Fisher, Ramnath Vaidyanathan Retail Supply Chain Management Category Management and Coordination in Retail Assortment Planning in the Presence of Basket Shopping Consumers Gerard Cachon, Gurhan Kok Management Science, 53(6): 934-951 Joint Assortment Selection and Inventory Planning under Consumer Substitution: Methodology and Application Gurhan Kok and Marshall Fisher Operations Research, Vol. 55, No. 6, pp. 1001-1021. Obtaining Fast Service in a Queueing System via Performance-based Allocation of Demand Gerard Cachon, Fuqiang Zhang Management Science, 53(3): 408-420. Rocket Science Retailing Marshall Fisher Operations Research, Paper based on the McCord Morse Plenary Lecture given 5 November 2006 at the INFORMS Annual Meeting Strengthening the Empirical Base of Operations Management Marshall Fisher M&SOM, OPIM Working Paper, 23 December 2005, revised 15 January 2007, The Wharton School.
2006
In Store Experiments to Determine the Impact of Price on Sales Vishal Gaur, Marshall Fisher Production and Operations Management, Vol. 14, No. 4: 377-387. The Motion Picture Industry: Critical Issues in Practice, Current Research and New Research Directions Jehoshua Eliashberg, Anita Elberse,Mark A.A.M. Leenders Marketing Science, Vol. 25, No. 6: 638-661. Winning in the Aftermarket Morris Cohen, Narendra Agrawal, Vipul Agrawal Harvard Business Review Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies Morris Cohen, Narendra Agrawal, Vipul Agrawal Interfaces, 36 (3)
2005
An econometric analysis of inventory turnover performance in retail services Vishal Gaur, Marshall Fisher and Ananth Raman Management Science Vol. 51, No. 2, p. 181-194. An Empirical Analysis of Forecast Sharing in the Semiconductor Equipment Supply Chain Morris Cohen, C. Terwiesch, T. Ho and J. Ren Management Science, Volume 51, No. 2. Capacity Management in Rental Businesses Morris Cohen Two Customer Bases S. Savin, Morris Cohen, N. Gans, Z. Katalan Operations Research, Vol. 53, pp.617-631.
2004 2003
An Empirical study of Service Differentiation for Weapon System Service Parts Morris Cohen, Vinayak Deshpande, Karen Donohue Operations Research, Vol. 51, Issue 4: 518-530. A Threshold Inventory Rationing Policy for Service Differentiated Demand Classes Morris Cohen, Vinayak Deshpande, Karen Donohue Management Science, Vol. 49, Issue 6: 683-703. Telephone Call Centers: Tutorial, Review, and Research Prospects Noah Gans, Ger Koole, Avishal Mandelbaum Manufacturing & Service Operations Management, Vol. 5, Issue 2: 79-141. Managing Variety for Assembled Products: Modeling and Component Systems Sharing Marshall Fisher, Kamalini Ramdas, Karl T. Ulrich Management & Service Operation Management, Vol. 5, Issue 2: 142. A Call Routing Problem with Service-Level Constraints Noah Gans, Y.-P. Zhou Operations Research, Vol. 51, Issue 2: 253-271. Measuring Imputed Cost in the Semiconductor Equipment Supply Chain Morris Cohen, Christian Terwiesch, T. Ho, J. Ren Management Science, Vol. 49, Issue 1. Demand and Supply Dynamics for Sequentially Released Products in International Markets: The Case of Motion Pictures Jehoshua Eliashberg, Anita Elberse Marketing Science, Vol. 22, Issue 3.
2002 2001 2000
A Two-Echelon Repairable Inventory System Morris Cohen Stocking-Center-Dependent Depot Replenishment Lead Times Y. Wang, Morris Cohen and Y-S Zheng Management Science, Vol. 46, No. 11, pp. 1441-1453. An Analysis of Several New Product Performance Metrics Morris Cohen J. Eliashberg, T. Ho Focused Issue of M&SOM on The Marketing/Operations Management Interface, Vol. 2, No. 4, pp. 337-349 Supply Chain Inventory Management and the Value of Shared Information Gerard Cachon and Marshall Fisher Management Science, Vol. 46, No. 8, Aug. 2000, p. 1032-1048. Rocket Science Retailing is Coming: Are You Ready Marshall Fisher, Ananth Raman and Anna McClelland Harvard Business Review Accurate Testing of Retail Merchandise: Methodology and Application Marshall Fisher and Kumar Rajaram Marketing Science, Vol. 19, No. 8, p. 266-278 Supply Chain Innovation: Delivering Values in After Sales Service Morris Cohen, H. Lee, C. Cull and D. Willen Sloan Management Review, Vol. 41, No. 4, pp. 93-101.
1999 1998 1997
Global Supply Chains: Research and Applications Morris Cohen and S. Mallik Production and Operations Management, Vol. 6, No. 3, pp. 193-210. Service Parts Logistics: A Benchmark Analysis Morris Cohen, V. Agrawal, Y-S Zheng IIE Transactions, Special Issue of Scheduling and Logistics on Supply Chain Integration and Coordination, Vol. 29, No. 8, pp. 627-639. Competing in Product and Service: A Product Life-Cycle Model Morris Cohen and S. Whang Special Issue of Management Science on Frontier Research in Manufacturing and Logistics, Vol. 43, No. 4, pp. 535-545. What is the Right Supply Chain For Your Product? Marshall Fisher Harvard Business Review
1996
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